I found out the other day that bobonbooks.com, which had been blocked on Twitter for about a month, is no longer blocked. I can post links from this blog page and when people click on links, they no longer get scary warning messages that suggest all sorts of nefarious things could happen if they went to my website (even though this never was an actual problem). I never received an explanation from Twitter as to why I was blocked, what I needed to do to get unblocked, nor that I was no longer being blocked. I simply observed that scheduled posts were now posting to Twitter.
My reaction? I was glad, sobered, and educated.
Glad. One of the main things I do on this blog is post reviews of books, particularly recently published books I’ve received from publishers to review. Tweeting my reviews to the publisher is one way of alerting them I have a review up (I often also email a link to publishers’ publicists). Publishers also like to re-tweet reviews they think will help promote the book. None of that was possible and the scary messages were wrongly discrediting my website. I’m glad all this has gone away, hopefully for good.
Sobered. I hadn’t imagined something like this could happen. I am careful to observe the Terms of Service on social media and any admin rules on pages where I post. I’d never had something like this happen before. One day, I simply discovered that although I could post tweets, I could no longer post any links, even in shortened form, from my site to Twitter. I discovered that the likely cause was a “false positive” report on my site that was filed at PhishTank, a blacklisting site used by many institutions to block “phishing” sites. These reports are not verified nor are website owners notified. I discovered that two other blacklisting sites subsequently had me on their unsafe lists, and I learned from some friends that my website came up with warnings or were blocked at their work computers. I don’t know why this happened. I do post material related to my religious beliefs. I wonder if that was the reason. Maybe it was just random. Whatever it was, it was a personal encounter with a dark side of the web.
Perhaps the most sobering experience was how long it took to get “unblocked” by Twitter. To the credit of the blacklisting sites, when I asked them to review my site, it took minutes to a day at most for them to change the status of my site to safe. I submitted a ticket to Twitter as well. It took a month for them to finally unblock the site. As I said above, I have no clue why I was blocked or unblocked. I was surprised and glad that I was able to post links to bobonbooks.com. My son had suggested I just give up, which I about had, because, in his words, “there is no upside for them.”
Educated. Here are some things I learned:
- Technically, because my site is hosted on WordPress.com, “drive-by” attacks that post malware or phishing links cannot happen because of their security protocols. I doubt whether this is foolproof, but if someone hacks WordPress.com, there are potentially millions of us compromised. However, if an individual user is blacklisted, you are on your own.
- If you host your own website, or it is hosted elsewhere, you do need to take the security of your site seriously. Make sure your software, virus and anti-malware software is up to date and running, and you have a good firewall. There are also companies that provide website and reputation protection. If you do business on your site, some form of this protection could be a good investment.
- I now use Sucuri SiteCheck to check my site daily. It scans your site for malware and phishing links and also checks nine of the top blacklisting sites. It may not be foolproof, but it is a good line of defense and helped me discover blacklisting sites where I was blacklisted. Sucuri rates my site “safe” and not listed on any of the nine blacklisting sites it scans.
- I revisited my own security practices and added dual authentication to my blog site. Anyone else logging on results in a text to my cell phone. I also clear spam comments, moderate commenting, and block spammers. Visitors to the site never see this.
- While you can take steps to secure your site, it is still possible for your site to be wrongly blacklisted. Blacklisting sites only check your site if you ask them, and once you are blacklisted somewhere, it spreads to all who use those sites to protect their systems or end users. It can seriously affect your web traffic and your site’s reputation. It can happen to you! I’m not a big fish and it happened to me. I’ve learned it has happened to others.
- Social media sites like Twitter currently can do what they want. They are not regulated. They have no obligation to offer live support. To have real people available for users with a problem that requires immediate attention may, in my son’s words, “have no upside.” If anything, the death of internet neutrality rules may make it worse. From what I can tell, Twitter can block any links or content it wants. Period. They have the final say. If you don’t like it, there is really no court of appeal as far as I can tell, other than public opinion. I honestly didn’t expect to get back on apart from buying a new web domain name. I’m glad something worked.
If you are a blogger or have a website, I hope this doesn’t happen to you. It can. I didn’t even know this could happen. Now I do. It is sad and disturbing that we spend much of our lives online guarding ourselves from those who might harm or defraud or troll us. If you see anything weird going on when you visit my site, let me know. You can be sure it is not intentional. I still love all that you can do and find on the internet. But it’s a far cry from when I first downloaded Mosaic and discovered the wonders of the web. I think those of us who still see this as a place for dialogue and discovery will have to fight to keep it that way. I’ve always said this site is about promoting conversations about the good, the beautiful, and the true. Perhaps what can keep us going against all the weirdness is the belief that somehow, it is the good, the true, and the beautiful that will endure.