Growing Up in Working Class Youngstown – Hills Department Store

“Hills is where the toys are!” You probably remember that jingle if you grew up in Youngstown. While most stores expanded their toy selection at Christmas, Hills had a great toy department year round, and an attractive layaway program for parents who couldn’t afford all those toys in the month or so before Christmas.

For many years, Hills was the discount department store in the Valley. The first store, founded by Herbert H. Goldberger in 1957, was in Youngstown. By 1964, there were seven stores in the area. They focused their merchandising on clothing, footwear, bedding, furniture, jewelry, seasonal, beauty products, electronics, toys, and housewares.

In 1964, Goldberger sold the company to Shoe Company of America (SCOA) of Columbus. Goldberger stayed on as president until 1981 when his son, Stephen A. Goldberger succeeded him. When Herbert Goldberger turned the chain over to his son, it had expanded to 99 stores. It would grow to 125 stores by the mid-1980’s. A series of business decisions from this time onward led to the eventual demise of the Hills name, and its successor in turn.

In 1985, Stephen Goldberger led management in a leveraged buyout of SCOA, subsequently selling off everything but the Hills stores. This left the company with $642 million in debt to which it added when it acquired 33 Gold Circle Stores and opened 8 more in 1989. This came right at the time of an economic downturn and led to Stephen Goldberger’s departure in 1990 and a Chapter 11 bankruptcy filing in 1991.

Thomas Lee, who helped engineer the buyout of SCOA remained as board chair of Hills and brought in Michael Bozic in 1991. Bozic was a Sears veteran and led a turnaround that focused on remodeling stores, focusing and enhancing key merchandise lines, including its own American Spirit clothing line as well as its toy sales which accounted for 10 percent of sales, while leaving other merchandise departments like sporting goods, appliances, automotive products, and lawn and garden supplies to competitors. They also closed unprofitable stores, focusing on the places they were strongest: Pittsburgh, Buffalo, and Ohio towns like Cleveland, Akron, and Youngstown.

They emerged from bankruptcy in 1993 to a banner year with $1.76 billion of sales. In 1994 they actually returned to opening new stores. Almost immediately, they became embroiled in a stockholder dispute, and in 1995, Bozic and most of the senior executive team resigned, leaving the company in turmoil as they tried to change numerous systems. In 1998, Ames Department Stores acquired Hills, with nearly all of the stores renamed as Ames stores by 1999. This created the fourth largest discount chain after Walmart, K-Mart, and Target. By 2002, however, Ames was out of business, leaving a number of empty stores that were once thriving Hills operations.

Hills hosted special sales and events throughout the year. It was a great place to buy those Easter Lilies for mom. But many remember two other events. One was the fireworks displays on the fourth of July in their parking lot and the arrival of Santa on Thanksgiving Day. Of course, it was also a good place to find reasonably priced school clothes, fashionable but inexpensive adult clothing, and household goods. As teens, Hills had some of the best prices on music and electronics. And of course there was that toy department. But what many of us remember the most was the popcorn!

Born in Youngstown, Hills just seemed to fit with its original market. Sadly the combination of bigger competitors like Walmart and Target, and some questionable business decisions spelled the end to the store whose motto was “Save every way, save every day at Hills.” But they sure gave us some great memories!

To read other posts in the Growing Up in Working Class Youngstown series, just click “On Youngstown.” Enjoy!

Growing Up in Working Class Youngstown–McKelvey’s

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West Federal Street, early 1960s with McKelvey’s on the right (photo source unknown)

McKelvey’s. It was one of the two fine department stores in downtown Youngstown. I know it best because I worked there for several years in high school and college. Actually, by the time I worked there, it was already owned by the now-defunct Higbee Company that owned a chain of department stores in Cleveland. During the time I worked there, Higbee’s replaced the McKelvey name with its own. It was a sad day to see the old vertical McKelvey’s sign (light green with red neon lettering) come down.

I got the job through my father, who worked for the store until it closed in  1982. He started out working in men’s furnishings, and then became the cosmetics buyer. I went on one of his buying trips with him to Washington, DC. One of the people he bought from sent my mom a perfume gift every year, even after both he and my dad were retired. Later dad moved up from the first floor to the fifth floor where he managed the TV and appliance department as well as the once fabled Hall of Music, where children from all over the city could take music lessons. They also sold pianos.

His last position was as the manager of the McKelvey’s Grille on the first floor. It always impressed me that with no restaurant experience, he was able to come in and turn around a struggling operation into one that provided good service and good food, especially for the downtown lunch crowd. One of the side benefits was that he picked up a recipe for Reuben sandwiches which he used to love to make for the family. I wish he had passed it along, because it is rare that I have had Reubens so good!

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I think I got to see the store in the last years of its glory. The men’s department on the first floor still had tailors on site where you could be measured for a custom suit. A good friend of mine worked in the camera department on the first floor for awhile. Second floor was women’s fashions, including furs, “foundations” (what a quaint euphemism!), and millinery, back when women wore hats more than most do today. There was also a hair salon. Third floor included a bridal registry located right by the china department, as well as a department for cloth and clothing patterns. I worked at the back of the third floor in layaway and customer service, where you dealt with complaints, opened credit accounts, and took payments, all of which I did at one time or another. Fourth floor was furniture as well as Abbey Studios, where I had my graduation pictures from high school taken. Fifth floor included toys, sporting goods, records (where I spent a good part of my pay!), and TVs and appliances as well as the Hall of Music. The sixth floor was executive offices, the employee cafeteria, and employee lounges for men and women. I occasionally had to go up to one of the executive offices and always hoped I wouldn’t run into Mr. McKelvey!

What most people didn’t see was the rabbit warren of stock rooms from the receiving department in the basement to a variety of rooms off the sales floors of most floors. There was one set of stock rooms where we kept some layaway items that had to be reached via this old hand-activated elevator. You released a lever, and pulled up or down on the cable to make the elevator ascend or descend and then flipped the lever again in time to catch a “stop” on the cable at the floor you wanted.

Christmas was a wonderful time when the display department unleashed all its talents to turn the store into a Christmas wonderland from the display windows on Federal Street to Santa Land on the fifth floor. I liked it because I could get lots of extra hours working just in time to pay for all those Christmas presents.

G. M. McKelvey

G. M. McKelvey (from History of Youngstown and Mahoning Valley, Ohio by Joseph Green Butler), 1921, American Historical Society)

Just a little history. George M. McKelvey first opened a general mercantile business at the corner of Oak Hill and Mahoning Avenue in 1869. Later on he operated the Red Hot Cash Store on West Federal and for awhile the Hubbard Store Company in Hubbard before moving back to Youngstown in 1882 and purchasing in partnership the E.M. McGillen Company, which became G. M. McKelvey & Co. and was later incorporated as The G. M. McKelvey Company in 1901. G. M. McKelvey died in 1905 and his son Lucius took over the presidency of the company in 1917.

The William McKelvey I knew was his son and was president of the company until Higbee’s purchased it, after which he continued to hold an executive position. Unlike Strouss’, McKelvey’s did not expand to the suburban shopping centers and malls, except for several Loft stores operated for a period of time from the late 60’s to the late 70’s. These were clothing stores appealing to young men and women. There was a Loft within the downtown store, and at least at Southern Park and Eastwood Malls. As mentioned above, Higbee’s closed the downtown store in 1982 after which the buildings were razed to make way for government offices.

What are your memories of McKelvey’s?